Return & Refund Policy
At Dawn Dreams Groups Private Limited, we strive to ensure every customer is satisfied with their purchase. If you are not completely happy with your order, you may request a return under the conditions outlined below.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused, undamaged, and in its original packaging.
- The return request must be initiated within 7 days of receiving the product.
- A valid proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return:
- Final sale items.
- Digital products.
- Customized or personalized items.
- Gift cardss.
- Clearance or sale products.
Return Process
Email: info@dawndreamsgroups.com
Phone: +91-9035520369
Please provide your order number and the reason for the return. Our support team will guide you through the process and share the return shipping address.
Steps to Return an Item
1. Contact Customer Support
Email or call us with your order details.
2. Prepare the Product
Ensure the item is in its original condition with all packaging, tags, and accessories.
3. Ship the Product
Send the item to the return address provided by our support team.
Note: Return shipping costs are the customer's responsibility unless the product arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, you will receive an email notification regarding the status of your refund.
- If Approved: The refund will be processed to your original payment method within 7–10 business days (processing time may vary depending on your payment provider).
- If Rejected: If the item does not meet return conditions (for example, used items or missing parts), our team will contact you regarding the next steps.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange, please contact us at:
Email: info@dawndreamsgroups.com
Phone: +91-9035520369
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider, as it may take some time for the refund to appear.
- Contact your bank since processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
Email: info@dawndreamsgroups.com
Phone: +91-9035520369